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Standards of Practice

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  1. Standard 1: Family Centered Approaches
    3 Topics
  2. Standard 2: Family Support, Education and Referrals
    6 Topics
  3. Standard 3: Encourage Family Connection through Child-Led Play
    4 Topics
  4. Standard 4: Cultural Competency and Cultural Safety
    5 Topics
  5. Standard 5: Professional and Ethical Conduct
    5 Topics
  6. Standard 6: Early Learning and Play-Based Programming
    3 Topics
  7. Standard 7: Evaluation & Quality Improvement
    4 Topics
  8. Standard 8: Design, Function, Safety and Hygiene of Physical Environment
    7 Topics
  9. Standard 9: Partnerships and Collaboration
    5 Topics
  10. Standard 10: Governance
    4 Topics
  11. Standard 11: Planning, Administration and Information Management
    5 Topics
  12. Standard 12: Finance and Risk Management
    5 Topics
  13. Standard 13: Human Resources
    5 Topics
Lesson 5, Topic 3
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5.3 Complaint Process

John May 11, 2020
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Description

FRP has a formal complaint process which is communicated to families.

Benchmark Quality Indicators

  • FRP has a participant complaint process.

Innovation and Promising Practices

  • FRP has a Family Handbook that includes a formal complaint process or the complaint process is included in the intake form/s.
  • The Participant Complaint Process Policy is posted in a visible area.
  • Board is provided a summary of Participant Complaints at least twice per year.