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Standards of Practice
Standard 1: Family Centered Approaches3 Topics
Standard 2: Family Support, Education and Referrals6 Topics
Standard 3: Encourage Family Connection through Child-Led Play4 Topics
Standard 4: Cultural Competency and Cultural Safety5 Topics
Standard 5: Professional and Ethical Conduct5 Topics
Standard 6: Early Learning and Play-Based Programming3 Topics
Standard 7: Evaluation & Quality Improvement4 Topics
Standard 8: Design, Function, Safety and Hygiene of Physical Environment7 Topics
Standard 9: Partnerships and Collaboration5 Topics
Standard 10: Governance4 Topics
Standard 11: Planning, Administration and Information Management5 Topics
Standard 12: Finance and Risk Management5 Topics
Standard 13: Human Resources5 Topics
Lesson 1, Topic 2
1.2 Positive Approaches & Interactions
FRP staff use positive approaches and interactions to guide group and individual behaviour.
Benchmark Quality Indicators
- FRP has participant guidelines that promote positive approaches and interactions posted in the facility.
- Staff ensure confidentiality and encourage group agreements.
- Staff recognize that listening to a frustrated parent is often more important than giving advice.
- Staff has a clear understanding of how to provide support while maintaining a professional relationship with parents.
- Staff welcomes each new arrival whenever possible.
- Agency has positive discipline guidelines for parents posted on a large sign in the facility. Examples of content:
- corporal punishment;
- interventions that involve withholding nutrition or hydration, or that inflict physical or psychological pain;
- ignoring the child;
- group punishment for individual behaviour;
- labelling a child ‘good’ or ‘bad’;
- the use of demeaning, shaming or degrading language or activities;
- punitive overuse of time outs.
Innovation and Promising Practices
- FRP has a Discipline Policy.
- FRP has a participant agreement outlining respectful interactions with families.
- FRP goes over group etiquette regularly and/or posts guidelines in the facility.
- FRP has a clear descriptive outline on recognizing professional levels of support, how to maintain professional relationships, and a policy on how to document unique strengths and needs of each family.