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Standards of Practice

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  1. Standard 1: Family Centred Approaches
    4 Sections
  2. Standard 2: Family Support, Education and Referrals
    7 Sections
  3. Standard 3: Encourage Family Connection through Child-Led Play
    5 Sections
  4. Standard 4: Cultural Competency and Cultural Safety
    6 Sections
  5. Standard 5: Professional and Ethical Conduct
    6 Sections
  6. Standard 6: Early Learning and Play-Based Programming
    4 Sections
  7. Standard 7: Evaluation & Quality Improvement
    5 Sections
  8. Standard 8: Design, Function, Safety and Hygiene of Physical Environment
    8 Sections
  9. Standard 9: Partnerships and Collaboration
    6 Sections
  10. Standard 10: Governance
    5 Sections
  11. Standard 11: Planning, Administration and Information Management
    6 Sections
  12. Standard 12: Finance and Risk Management
    6 Sections
  13. Standard 13: Human Resources
    6 Sections

Participants 507

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    Description

    FRP has a formal complaint process which is communicated to families.

    Benchmark Quality Indicators

    • FRP has a participant complaint process.

    Innovation and Promising Practices

    • FRP has a Family Handbook that includes a formal complaint process or the complaint process is included in the intake form/s.
    • The Participant Complaint Process Policy is posted in a visible area.
    • Board is provided a summary of Participant Complaints at least twice per year.