Lesson 1, Section 2
1.2 Positive Approaches & Interactions
FRP staff use positive approaches and interactions to guide group and individual behaviour.
Benchmark Quality Indicators
- FRP has participant guidelines that promote positive approaches and interactions posted in the facility.
- Staff ensure confidentiality and encourage group agreements.
- Staff recognize that listening to a frustrated parent is often more important than giving advice.
- Staff has a clear understanding of how to provide support while maintaining a professional relationship with parents.
- Staff welcomes each new arrival whenever possible.
- Agency has positive discipline guidelines for parents posted on a large sign in the facility. Examples of content:
- corporal punishment;
- interventions that involve withholding nutrition or hydration, or that inflict physical or psychological pain;
- ignoring the child;
- group punishment for individual behaviour;
- labelling a child ‘good’ or ‘bad’;
- the use of demeaning, shaming or degrading language or activities;
- punitive overuse of time outs.
Innovation and Promising Practices
- FRP has a Discipline Policy.
- FRP has a participant agreement outlining respectful interactions with families.
- FRP goes over group etiquette regularly and/or posts guidelines in the facility.
- FRP has a clear descriptive outline on recognizing professional levels of support, how to maintain professional relationships, and a policy on how to document unique strengths and needs of each family.